Customs Clearance Ltd (CCL) is a customs brokerage, and approved by Her Majesty’s Revenue & Customs (HMRC) to customs clear and release imports into the UK and European Union (EU). CCL is a company registered in England and Wales, registration number: 03719890. If you suspect you have received a scam notification please contact CCL and our team will be glad to check and verify the communication and confirm details for you.

CCL is required to notify HMRC of each and every individual item imported into the UK, by submitting an entry on HMRC’s approved software using secure ISDN phone/information lines. There is an administrative charge for this process.

Imports from locations outside the EU attract duties and taxes. These are based on a harmonised tariff in force across the EU. Figures are variable dependent on item value and shipment origin. You can find further details on the HMRC website.

Within the allocated payment period advised in your notification, your shipment will be customs cleared, released and passed to a courier for delivery to your designated destination.

If the import charges have not been paid within the allocated payment period, details of your consignment will be reported back to the e-retailer, who will issue further instructions to their contracted carrier and to CCL.

E-retailers are responsible for their own sales and marketing communications. If you believe you were not advised of import charges you should contact the e-retailer from whom you ordered the goods.

Once payment of duties and taxes has been successfully processed, the local delivery timescale is normally between 3 and 5 working days – however this may vary depending on the shipping service applicable when you purchased your goods. If your package has not been delivered within the advised time period, you should contact your e-retailer and/or carrier, as they are responsible for the transportation and delivery of your order.

You must contact the e-retailer from whom you ordered the goods and notify them of your decision. CCL cannot process any request for order cancellation or change as the sale agreement is between you and the e-retailer.

If you decide to return your goods, you must contact the e-retailer and advise them directly. CCL cannot arrange for returns without instructions from the e-retailer and the carrier for your order.