Cookie Consent
ccl.customs-epay.com is a website operated by Customs Clearance Limited ("We / Our / Us / Company"). We are registered in England and Wales under company number 03719890, VAT: GB720660854 at our registered office is at Unit 4, Radius Park, Faggs Road, Feltham, TW14 0NG, England, UK.
The terms of this privacy notice will apply to all information collected about:
Any of the services accessible through our App are, unless it is specifically stated that a separate privacy policy applies, covered by the terms of this privacy policy.
When visiting Our Sites and using the services we provide, you may give us information about you by filling in forms on Our Sites or by corresponding with us (for example, by e-mail). This includes information you provide when you register to use the Website, download or use/register our App, subscribe to any of our services, make an in-App purchase or payment, share data via an App's social media functions, and when you report a problem with Our Sites.
The information you give us may include your name, address, e-mail address and phone number, the device's phone number, age, username, password and other registration information, financial and credit card information (in a full or redacted form), personal description (including photographs) and any information related to your consignments.
Each time you visit one of Our Sites we may also automatically collect technical information about you and your device. This information may include the type of mobile device you use, a unique device identifier (for example, your Device's IMEI number, the MAC address of a device's wireless network interface, or the mobile phone number used by your device), mobile network information, your mobile operating system, the type of mobile browser you use, and your location.
When someone visits Our Sites we collect standard internet log information and details of visitor behaviour patterns. This information is collected anonymously and will not directly identify you.
Where analytical data is collected following your visit to our Website, the data will be used to:
In the event that we require you to provide personal data, such as when you complete our enquiry form(s) or register to use the services we provide from time to time, this information will only be used to process or contact you in relation to the services you have requested or such other services that, in view of the information you provide to us, we feel may be of benefit to you.
In any event, all handling or processing of any data, personal or anonymous, will be in strict compliance with the Data Protection Act 1998 (the “Act”).
Cookies are small text files that are placed on your computer by websites that you visit. Most of these are used in order to make our Website work as you would expect.
It is possible to prevent your web browser accepting cookies from our Website and details of how to change your local settings can be found in the ‘Help’ section of your web browser. However, please be advised that where you choose to prevent cookies, it is possible that core features of our Website will not work and you may experience limited functionality from the Website or be unable to conclude your chosen business or transaction as intended.
The table below explains the cookies we wish to use on the Website and why they are collected:
| Cookie | Name | Purpose |
|---|---|---|
| Consent Cookies | epay_cookie_consent | These cookies are used to monitor how visitors use our Website. The anonymous information collected will help us improve the experience of using our Website for visitors through the collation of web traffic patterns, user preferences as well as information on how you came to find our Website. |
In the event that we require you to provide personal data, such as when you complete our enquiry form(s) or register to use the services we provide from time to time, this information will only be used to process or contact you in relation to the services you have requested or such other services that, in view of the information you provide to us, we feel may be of benefit to you.
In any event, all handling or processing of any data, personal or anonymous, will be in strict compliance with the Data Protection Act 1998 (the “Act”).
Where you have accessed Our Sites via a third party website, your web browser may have already accepted a cookie. Whilst we are unable to accept any responsibility for these third party cookies (as they are not promoted or created by us), we would recommend that you review the privacy policy for any search engines or websites that have linked you to Our Site, so that you may fully understand the privacy policies they currently have in place.
Your browser settings will allow you to manually control your personal cookie settings and further information can be found in the ‘Help’ section of your chosen web browser.
To find out more about cookies, including details of cookies and how to manage and delete them, please visit http://help.sitebites.co.uk or www.allaboutcookies.org.
All information you provide to us is stored on our secure servers within the European Economic Area.
Any payment transactions will be operated and administered by our designated payment partner. This is currently Netbanx who operate all card payments using a web-based payment platform. We only ever receive a payment token confirming that your transaction has been authorised and, therefore, we never receive or have access to your full card or payment details (which will remain in the custody of our designated payment provider).
The processing of any payments by our designated payment partner is subject to their terms and conditions and therefore before concluding your transaction with us we ask that you review these in full and ensure you understand how they may process your data.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
We strive to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.
In almost all circumstances we will not disclose personal data without your consent. However, when a complaint is investigated, for example, it may be necessary to share personal information with the particular organisation or governing bodies concerned. Further information is available upon request about the factors we shall consider when deciding whether information should be disclosed.
Further examples of when disclosure may be required include:
where you have elected to utilise the interactive services and/or third party portals we offer through Our Sites, disclosure may be required in order to obtain the necessary licences and consents; or
if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions of supply of services and other agreements; or to protect the rights, property, or safety of us, our customers, or others. This may include exchanging information with other companies and organisations for the purposes of fraud protection.
Our Website may from time to time contain links to and from the websites of third party partner networks, advertisers and/or affiliates. If you follow a link to any of those websites, please note that those websites are obliged to have their own privacy policy and that we do not accept any responsibility or liability for those policies or the content or compliance of their websites. Please check those policies before you submit any personal data to those websites and ensure you have read and understood their terms of use.
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 plus VAT to meet our costs in providing you with details of the information we hold about you.
Any changes we may make to our privacy policy in the future will be posted on this webpage. Due to the number of visitors to our Website, we are unable to notify you when any changes are made so we request that you periodically review this page for any updates to our privacy policy.
Requests for information about our privacy policy may be emailed to us or submitted in writing to the following address:
Customer Service Unit 4 Radius Park Faggs Road Feltham TW14 0NG England, UK cs@ccllhr.com